Posted by Frank Green AU Admin on
Take a look at the base of your product through to the very bottom. Can you see a chip in the base? If so, it sounds like you have one of our Next Generation products that work with frank green Pay.
If it’s clear or you can’t see a chip, it sounds like you have a product from our Original range which is not compatible with frank green Pay.
Still not sure? Send a picture through of the base to our customer service team at firstname.lastname@example.org and they’ll be able to confirm either way.