What is frank green Pay?

Posted by Katie Rowbottom on

frank green Pay is an App that enables the Next Generation Reusable Cup and Reusable Bottle by frank green to be used as a payment method. It works just like a credit or debit card but is a non-cash payment facility- just wave to pay. The Next Generation products have in-built NFC payment capabilities using Visa payWave, so you can pay wherever Visa prepaid contactless cards are accepted. 

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How do I know whether I have a product that works with frank green Pay?

Posted by Katie Rowbottom on

Take a look at the base of your product through to the very bottom. Can you see a chip in the base? If so, it sounds like you have one of our Next Generation products that work with frank green Pay. If it’s clear or you can’t see a chip, it sounds like you have a product from our Original range which is not compatible with frank green Pay. Still not sure? Send a picture through of the base to our customer service team at hello@frankgreen.com.au and they’ll be able to confirm either way.

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How do I get frank green pay?

Posted by Katie Rowbottom on

It’s as easy as purchasing one of our Next Generation Reusable Cups or Bottles and downloading the frank green Pay App from the Australian iTunes or Google Play stores and completing the simple registration process.

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How do I add a frank green Reusable Cup or Reusable Bottle to the app?

Posted by Katie Rowbottom on

frank green Pay will only work with the Next Generation Reusable Cup or Bottle. You can add the product to the app using the QR code scanner built into the app or by manually entering the serial number of the product. If you get stuck, there are simple instructions in the app to help you add and manage your product or you can contact us at hello@frankgreen.com.au or call frank green on +61 (0) 3 9690 6877.

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How do I load money into frank green Pay and how long does It take?

Posted by Katie Rowbottom on

You can manually or automatically load funds via the frank green Pay App but we would recommend you do it manually on the first upload. You can load funds from an Australian issued MasterCard or Visa card, and the load fee is 3% of the load value. In most instances, the load will be immediate, so you can get that coffee fix straight away, however on occasion due to bank processing times, it may take a little longer to appear.

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