How long does it take to get my order?

Posted by Beau Micallef on

We aim to have your order dispatched within two business days of ordering online. If you have ordered a product with monogramming, please allow an extra 24 hours for dispatch. All parcels are shipped through our shipping partner, Australia Post. Our Standard Shipping should have your order delivered to you within 3-5 business days countrywide.  Our Express Shipping should have your order delivered to you within 1-2 business days, depending on your location. Please refer to the Australia Post website for further clarification. Please note all of our parcels require a signature upon delivery.

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Why hasn’t my order arrived yet?

Posted by Frank Green AU Admin on

If you haven’t received your order yet and your tracking information hasn’t been updated in a few days, the quickest way to resolve is to lodge an enquiry with the courier your parcel was sent with. This can be done via their website. If you aren’t having any luck just contact us at hello@frankgreen.com.au with your tracking number and the issue for support.

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Can I make a change to my order or cancel it?

Posted by Frank Green AU Admin on

Unfortunately, we aren’t able to make amendments, additions to or cancel an order after it’s been processed through the frank green website. Once you receive your order, your welcome to exchange any unused products in their original packaging within 14 days of purchase.

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How do I track my order?

Posted by Frank Green AU Admin on

Once your order is dispatched, you’ll get a delivery confirmation email where you’ll find a tracking number specific to your order. From here, all you need to do is click the ‘Track Now’ button and it will take you directly to the tracking page for your order. Didn’t receive a delivery confirmation? Make sure you check your Junk or Promotions and Updates folders in your email account.

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