What is frank green Pay?

Posted by Katie Rowbottom on

frank green Pay is an App that enables the Next Generation Reusable Cup and Reusable Bottle by frank green to be used as a payment method. It works just like a credit or debit card but is a non-cash payment facility- just wave to pay. The Next Generation products have in-built NFC payment capabilities using Visa payWave, so you can pay wherever Visa prepaid contactless cards are accepted. 

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How do I know whether I have a product that works with frank green Pay?

Posted by Katie Rowbottom on

Take a look at the base of your product through to the very bottom. Can you see a chip in the base? If so, it sounds like you have one of our Next Generation products that work with frank green Pay. If it’s clear or you can’t see a chip, it sounds like you have a product from our Original range which is not compatible with frank green Pay. Still not sure? Send a picture through of the base to our customer service team at hello@frankgreen.com.au and they’ll be able to confirm either way.

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How long does it take to get my order?

Posted by Katie Rowbottom on

We aim to have your order dispatched within two business days of ordering online. If you have ordered a product with monogramming, please allow an extra 48-72 hours for dispatch. Our Standard Shipping (courier service) should have your order delivered to you within 4-5 business days for metropolitan areas and 7-10 business days for regional areas, Northern Territory, Western Australia and Tasmania. Our Express Shipping (Australia Post) should have your order delivered to you within 1-2 business days across Australia. Please note all of our parcels require a signature upon delivery.

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How do I get frank green pay?

Posted by Katie Rowbottom on

It’s as easy as purchasing one of our Next Generation Reusable Cups or Bottles and downloading the frank green Pay App from the Australian iTunes or Google Play stores and completing the simple registration process.

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What is the warranty on frank green products?

Posted by Katie Rowbottom on

frank green is committed to providing a high quality product. The frank green Reusable Cup and Reusable Bottle is guaranteed from defects in materials and workmanship under fair wear and tear household usage for 12 months from date of purchase. If the Reusable Cup or Bottle is defective frank green reserves the right to either;  Repair or replace the Reusable Cup or Reusable Bottle or any part of it that is defective; or Wholly or partly provide a refund The frank green Reusable Cup or Bottle must be returned to the place of purchase with proof of purchase. Warranty is...

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