e-Gift Card

The gift that always fits! A digital e-Gift Card that's perfect for every occasion. Simply choose your e-gift card amount, customise the design, add the lucky recipient's name and write a personalised message and schedule send date! Alternatively send it to yourself to forward later on.

How to redeem your e-Gift card:

Retrieve the unique code from your email
Visit frankgreen.com.au
Add items to cart and proceed to checkout
Enter your e-Gift card code on the checkout page and hit 'Apply'

How to check the balance:

Visit this page
Enter your code to check how much is remaining on your e-Gift Card

Shipping & Delivery

Free shipping on orders over $100

Allow up to 3 business days for standard orders to be dispatched from our Melbourne warehouse.
Monogramming may add an additional 1-3 business days to your processing time.

Standard Delivery (AusPost Parcel Post)

Free for orders over $100
$7.95 on orders under $100
$3 on orders under $15
Metro: 2-6 business days from shipping confirmation email
Regional: Up to 7 business days from shipping confirmation email

Express Delivery (AusPost Express)

$12.95
Metro: 1-2 business days from shipping confirmation email
Regional: 2-4 business days from shipping confirmation email

More info >

Warranty

Our mission is to stop single-use plastic completely. To do this, we only create beautifully-designed, premium reusable products that you'll love to use and reuse, over and over again.

Enjoy a 12-month warranty period from the date of purchase. If products are damaged upon arrival, products can either be repaired, replaced, or refunded (whole/partial). Proof of purchase is required.

Please be advised that we have a ‘no chew policy’. This means that warranty is void on all products that have been chewed on/destroyed.

More info >

Returns

We want you to love everything you order but if something isn't quite right you have 14 days from receiving your parcel to initiate a return.

You can receive your refund instantly, before you’ve sent back your return.

Please keep in mind that Lucky Bag products, monogrammed products, and limited edition collections are final sale and are not eligible for return unless faulty or damaged on arrival.

More info >