We’ll try and keep this short and sweet...

In these terms and conditions, “we” “us” and “our” refers to Frank Green Enterprises Pty Ltd ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205. Your access to and use of all information on this website including purchase of our product(s) is provided subject to the following terms and conditions and our privacy policy (together, the terms and conditions).

We reserve the right to amend the terms and conditions at any time and your use of the website will represent your agreement to be bound by these terms and conditions and any amendments which will take effect immediately.. We therefore recommend that each time you access our website you read these terms and conditions. If you do not agree to these terms and conditions please do not use our website or our products.

Product descriptions

We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct the error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product orders

Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.

All prices are in Australian Dollars (AUD) and are inclusive of GST. Prices can be accessed on the product pages and we reserve the right to amend our prices at any time.

Unless specifically stated otherwise, shipping is an additional charge. Charges will be provided accordingly in the checkout page when you select your shipping service.

For international orders, shipping will be calculated based on the destination selected at time of purchase. International orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination. Any additional charges including customs clearance are your responsibility.

When you order from us, we require you to provide your name, address for delivery, email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

We undertake to ship your ordered product(s) within 48 hours of your order being received on a normal business day. Title in the goods passes to you when you have signed for the delivery.

Once your order has been shipped we will provide you a link our third party logistics provider to track your parcel.

All risk of loss or damage to the goods passes to you when we dispatch the goods.

 

Creating an account

To place an order on the Website, you will need to create an online account.

When you create an online account, it is very important that any personal details you provide are complete, true and up to date.

Please let us know if your personal details change or are recorded incorrectly and we will promptly update them.

You will need to create a password to access your online account. Your password must be unique and kept secure and private at all times. Please let us know immediately if you believe or suspect there to have been a breach of security or any unauthorised use of your account.

 

Payments

We process all online payments through PayPal or Stripe. This is transmitted via a GeoTrust Secure Sockets Layer version 3.0 (SSL) certificate which encrypts your credit card data for processing by either third party payment gateway.

All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to frank green, we will not be liable for any delay or non-delivery.

If we are unable to process your credit card, please check to ensure you entered the details correctly and that the billing name and address match your credit card statement. Please refer to your credit card provider if the problem persists.

Gift Cards

Your frank green gift card can be redeemed (includes product and shipping) to the value of the gift card only via the frank green website (frankgreen.com). Gift cards purchased online are not redeemable with any stockists of frank green or as payment for frank green wholesale orders. 

You do not have to use the total amount of your gift card in one transaction and can use the balance of the gift card over multiple transactions, within the validity period (within 36 months from date or purchase). To access your available balance, simply log in to your frank green account.

To redeem your gift card, simply select which products you would like to purchase and add to the cart. The gift card can be redeemed on the cart page when making your purchase. Your gift card amount will then be automatically deducted as payment on your order.

When redeeming your gift card, additional items or services may be added. The balance of the transaction must be paid using another payment accepted by the frank green website.

The gift card is valid for a period of 36 months from the purchase date.

The frank green gift card will be emailed to the purchaser who can forward it on to the recipient. The frank green products purchased with the gift card will arrive once the order has been processed with the gift card and payment has been taken.

Gift cards cannot be discounted, returned or exchanged for cash.

All returned items that were paid for with a gift card will be refunded as a store credit for you to use against a future purchase. This store credit will expire 12 months from issue.

To return an item that has been purchased with a gift card, just head to the FAQ page for further details.

If you return an item paid by both gift card and another payment method (ie credit card), you will be refunded up to the amount of your initial credit card payment and the remaining amount will be refunded as store credit.

 

Order cancellation due to error

Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to an error or oversight, we reserve the right to cancel a transaction. We will refund the total amount debited to your nominated bank as soon as practical.

 

Product returns

frank green will replace or refund items that are damaged or faulty on arrival. Contact us via email within 7 days of receiving a faulty or damaged item. Refund requests must be accompanied with a photo of the item and your order number/proof of purchase. Any refunds will be made in the form of original payment. We reserve the right to refuse your refund if the item is used or you do not have all the original packaging.

All other items are final sale. Unfortunately we are unable to accept returns, refunds or exchanges for change of mind. Monogrammed and used items are not eligible for return or exchange. 

As a sustainability-led brand, it is important that we generate as little waste as possible. By placing limits on returns and exchanges we’re able to reduce our carbon footprint.

 

Site access

When you visit our website, we give you a temporary and limited licence to access and use our information for personal use.

Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, re-publish, distribute or display any of the information on this website without our prior express written permission of an Authorised Officer of Frank Green.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your meta tag or mirroring of our website.

 

Hyperlinks

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

You may only link to our website with our prior express written consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website's content including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

 

Intellectual property rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior express written consent.

 

Disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability, accuracy, adequacy or completeness, or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care to ensure but do not guarantee or warrant that our website is free of any virus, worm, Trojan horse and/or malware. We are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

 

Statutory guarantees and warranties to consumers

Schedule 2 of the Competition and Consumer Act 2010 (‘C&C Act’) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you. If you meet the definition of a consumer under the C&C Act gives you certain rights including:

  •    a statutory guarantee that, amongst other things, any products ordered will be fit for its intended purpose and conform to any description provided on our website; and
  •    certain remedies if a product is defective;

Nothing in these terms and conditions are intended to affect these rights. For more information about these rights, we suggest you visit your local fair trading or ACCC websites.

 

Indemnity

To the fullest extent permitted by law, you hereby agree to indemnify and hold harmless frank green and its officers, directors, employees, agents and representatives from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses, for any direct or indirect injury, damage, loss, cost or expense, arising in any way related to your breach of any of the Terms and Conditions or your use of our website or products.

 

Force Majeure

If a Force Majeure event causing delay, we may terminate this Agreement by giving at least 7 days Notice to you. ‘Force Majeure’ means any act, circumstance or omission over which we could not reasonably have exercised control.

 

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of Victoria, Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

 

Privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate privacy policy.


Limitation of liability 

Frank green shall only be liable to you for losses up to 100% of the total value of goods purchased.

We are not responsible for failure to meet any of our obligations under these terms and conditions where such failure is due to events beyond our reasonable control.

To the maximum extent permitted by law, in no event shall frank green, nor any of its officers, directors, employees, agents and representatives be held liable for any special, incidental, direct, punitive, indirect, consequential or any other damages or injury of any kind arising out of or in any way connected with your use of this Website or the frank green’s products or services, under any theory of liability, even if frank green has been expressly advised of the possibility of such damages.

 

Severability

If any provision of these terms and conditions is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

 

Changes to Terms

frank green is permitted to revise these terms and conditions at any time as it sees fit, and by using this website you are expected to review these terms and conditions on a regular basis, and agree to the current terms and conditions as posted here and updated from time to time.

 

Assignment

frank green is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms and conditions without any notice to you. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations hereunder.

 

Governing law

These terms and conditions and our policies will be governed by and construed in accordance with Australian law and the relevant courts of Australia will have exclusive jurisdiction.

 

Payment facilities

Some frank green products have the optional capability of a prepaid facility issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 (Issuer) and distributed by EML Payment Solutions Limited AB 30 131 436 532 AFSL 404131 (EML). Under its AFSL, EML is authorised to provide financial services including arranging for the issue of non-cash payment facilities using this product. When providing financial services in relation to frank green products, EML acts on its own behalf.

Any advice contained in these terms and conditions is provided by Pay & Reward Pty Ltd ABN 43 619 304  979 as authorised representative of EML.

These terms and conditions have been prepared without taking into account your objectives, financial situation or needs and so you should, before acting on the basis of any advice contained in these terms and conditions, consider the appropriateness of the advice having regard to your circumstances. You should obtain and consider the Product Disclosure Statement for frank green pay available at frankgreen.com/au/pay before making a decision in relation to the facility.

The frank green Pay capability for any product is not valid until activated. Frank green Pay can only be used at contactless-enabled merchants/terminals. While generally accepted, use of frank green Pay may be declined by some merchants and may not operate in some countries.

Target Market Determinations for applicable products issued by Heritage Bank can be located at www.heritage.com.au/TMD

Promotion t&cs 

Free Shipping Over $100

Spend over $100 AUD and receive free standard shipping (valued at $7.95 AUD) at checkout. Offer can only be redeemed online at https://frankgreen.com.au/ and is only valid for Australian delivery addresses. This offer is not valid for international online orders, for wholesale orders, or with any other partners or stockists of frank green. This offer may be extended or changed at frank green's discretion.

 

'Win two $500 frank green vouchers – one for you and one for a friend’ Competition.
Update: Wed 20th July 2022: This competition has now closed. Winners have been drawn, contacted, and have claimed their prizes.

In these terms and conditions:

  • Contest means the referral contest as described at Clause 2 of these Terms and Conditions.
  • Contest Commencement Date means Thursday, 7 July 2022 at 9.00am AEST.
  • Contest Closing Date means Sunday, 17 July 2022 at 11.59pm AEST.
  • Contest Period has the meaning given to it in Clause 4.
  • Initial Entrant means entrants who receive a frank green email invitation in accordance with Clause 6.
  • Invited Friend means the friend invited by the Initial Entrant.
  • Prize means a $500 voucher for the winning Initial Entrant and the Invited Friend.
  • Promoter means frank green of 3-7 Raglan Street, South Melbourne, VIC 3205 Australia.
  • Team has the meaning given to it at Clause 8.

1. Information on how to enter and Prizes form part of these conditions of entry. Entry into this
competition is deemed to be acceptance of these conditions.
2. The Contest is open to legal residents of Australia, US, Canada, and New Zealand, who have reached 16 years of age as of the beginning of the Contest Period, and who are not:
  a. an employee of; or
  b. domiciled with an employee of; or
  c. an immediate family member of an employee of; the Promoter or its affiliated companies, their advertising and promotional agencies.
3. No purchase is necessary. The Contest is subject in all instances to compliance with applicable
law.
4. The Contest Period runs from the Contest Commencement Date to the Contest Closing Date.
5. The Contest is running across the website: comp.frankgreen.com
6. The Initial Entrant, having received the email invitation, must ensure he/she completes all mandatory fields of the entry form, and submits the form as instructed before the Contest Closing Date. Upon successful submission of the entry form, he/she will receive a unique link that must be sent to a friend. The Initial Entrant must have the consent of the Invited Friend to send them this message.
7. The Invited Friend, having received the invitation to join the Initial Entrant in the Contest, must ensure he/she fully completes all mandatory fields of the entry form and submits as instructed before the Contest Closing Date.
8. To earn one (1) entry in the Contest, the Initial Entrant and the Invited Friend (collectively referred to as a ‘Team’) must have completed all the mandatory fields of their entry form and submitted them prior to the Contest Closing Date. The Initial Entrant is allowed a maximum of fifty Team entries.
9. Upon successful registration as a Team, the Invited Friend will then receive their own unique link giving them the opportunity to send this to a different friend and form a new Team.
10. As a condition of entry, all entrants must opt in to receive email promotions/marketing material from frank green to go into the draw to win ‘Win two $500 frank green vouchers – one for you and one for a friend’
11. By entering the Contest, entrants agree to subscribe to frank green’s marketing emails and consent to frank green's Privacy Policy.
12. In each scenario, the Initial Entrant and his/her Invited Friend will only be allowed to team up once. The Invited Friend must be a different person from the Initial Entrant. Any attempt or suspected attempt to team up more than once with the same person by using multiple email addresses or pennames, or any use of robotic, automatic, programmed or any entry methods not authorized by these rules, shall be deemed as tampering and will void all Entries.
13. All Entries that are incomplete, illegible, damaged, contain an erroneous email address or do not conform to or satisfy any condition of the rules may be disqualified by the Promoter.
14. Following the conclusion of the Contest, frank green will draw at random Team entry from all valid entries received during the Contest Period as the winner. The draw will take place on Monday 18 July 2022 at 11am AEST at 3-7 Raglan Street, South Melbourne, VIC 3205 Australia. The draw will not take place publicly. The winning Initial Entrant and the Invited Friend will be notified by email (to the email addresses registered with the Promoter) on the same date. The winners must claim their Prize by responding via email.
15. The Promoter will publish the results and the winning Team member’s names on frank green's Facebook and Instagram accounts, on or before Wednesday 20 July 2022.
16. The determination of the winner will be undertaken in a fair and transparent manner with each Initial Entrant having an equal chance of winning. The Promoter’s decision is final, and no correspondence will be entered into.
17. In the event of the Prize being unclaimed by Monday 22 August 2022, further draw/s will take place to determine replacement winners on Tuesday 23 August 2022 at 11am AEST. The draw will not take place publicly. The replacement winners will be notified by email on the same day. The Winners must claim their Prize by responding via email. The Promoter will publish the winning Team member’s names on frank greens Facebook and Instagram feeds, on or before Friday 26 August 2022.
18. The prize is two $500 frank green vouchers, one for winning Initial Entrant and one for the Invited Friend.
19. Total prize pool value is $1,000 in the currency of the winner(s) country e.g. Au$1000 for winner(s) drawn from Australia.
20. The Prizes must be accepted as awarded and are not transferable or otherwise redeemable for cash. The odds of winning the Prize depend on the number of eligible entries received. Upon acceptance of the Prize, the Prize winners agree to provide reasonable cooperation to allow frank green to use their name and/or likeness for advertising and publicity purposes in connection with this Contest including but not limited to publication of their name and photograph on frank green website.
21. This Contest may be promoted through third party websites, like Facebook. Entrants must at all times comply with the terms of service for those third-party websites when using them to participate in this Contest. This Contest is in no way sponsored, endorsed, or administered by, or associated with those third-party websites.
22. Members of the Promoter who provide incorrect or fraudulent information are ineligible to participate in the promotion. The Promoter reserves the right to request at its sole discretion, appropriate photo identification or other documentation in order to confirm the entrants’ eligibility to enter and claim a Prize, before issuing a Prize. If the documentation required by the Promoter is not received by the Promoter or its nominated agent, or the identity of the entrant has not been verified or validated to the Promoter’s satisfaction, then that entrant will be deemed invalid.
23. Any costs associated with accessing the promotional website are the entrant’s responsibility and are dependent on the Internet service provider used. Any contact details entered incorrectly on the website shall be deemed invalid.
24. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, or any other technical failures, including but not limited to any injury or damage to participants’ or any other person's computer related to or resulting from participation in or downloading any materials in this Contest. If for any reason this Contest is not capable of running as planned (including but not limited to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Promoter, which corrupt or affect the administration security, fairness, integrity or proper conduct of this Contest, the Promoter reserves the right in its sole discretion to cancel, postpone, or amend this Contest.
25. The Promoter as well as its associated agencies and companies are not liable for any loss (including, without limitation, indirect or consequential loss), damage, personal injury or death which is suffered or sustained (including but not limited to that arising from any person's negligence) in connection with the Prize or use of the Prize. This excludes any liability that cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
26. If any of the provisions of these terms and conditions are held to be invalid or unenforceable in whole or in part that part shall be severed from the remainder of the provisions and the validity of the other provisions and the remainder of the provision in question shall not be affected.
27. These terms and conditions shall be governed by the laws of Victoria; Australia and any dispute shall be subject to the exclusive jurisdiction of the Australian courts.
28. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity and age). Verification is at the discretion of the Promoter.
29. The Promoter also reserves the right to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process.
30. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
31. Subject to the Promoter’s obligations at law, once the Team has received their Prize, the Promoter shall not accept any requests for exchanges or refunds for change of mind or other reason.
32. Entrants consent to the Promoter using the entrant's name, likeness, image and/or voice in the event they are a successful entrant (obtained during the entry process or any photograph, film and/or recording of the same published on social media or online) in any media for an unlimited period without remuneration f or the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
33. The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, Prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional upon providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information or promotional, marketing, publicity, research and profiling purposes, including sending electronic messages to the entrant. Entrants may access, correct, change and/or update their personal information and obtain a copy of the Promoter’s privacy. All entries become the property of the Promoter.
34. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law:
  a. to delete any entrant’s entry;
  b. to disqualify any entrant from the promotion; or
  c. subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  d. The Promoter accepts no responsibility f or late, lost or misdirected entries or other communications.
35. Except any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to, where arising out of the following:
  a. any theft, unauthorised access or third party interference;
  b. any entry or purchase of the Prize that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;
  c. any variation in Prize value to that stated in these Terms and Conditions; or
  d. any tax liability incurred by an entrant.
36. By entering this promotion, entrants are authorising the Promoter to contact them from time to time with promotional offers, product information and sale notifications.

'Win a Frank green Pack and a Le Sustain Pack by Le Specs – one for you and one for a friend’ instagram giveaway.

PROMOTION DETAILS
1. By participating in the Promotion, each participant fully and unconditionally agrees and acknowledges that these terms and conditions are binding.
2. The promoter is frank green enterprises pty ltd, trading as frank green, ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205 (Promoter).
3. The Promotion commences at 9am AEST on Sunday 24 July 2022 and closes at 11.59pm AEST on Monday 25 July 2022 (Promotion Period).
4. Entry is open to Australian residents only.
HOW TO ENTER
5. To enter this Promotion you must tag a friend by commenting on the Competition Instagram post and follow both @frankgreen_official & @lespecs.
6. Multiple entries are permitted.
7. Employees of the Promoter, immediate family members of any employee, and any associated company or agency of the Promoter are not eligible to enter.
8. Entrants may be required to provide proof of identity, proof of age and proof of residency to verify their entry (Proof of Identity). Identification considered suitable for verification is at the Promoter’s discretion. If an entrant/winner fails to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim will be deemed invalid at the Promoter’s discretion.
9. Entries not completed in accordance with these terms and conditions are void. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way.

DRAW AND PRIZES
10. The prize draw will take place at Level 1, 3-7 Raglan Street, South Melbourne VIC 3205 at 11.00am AEST on Wednesday 27 July 2022.
11. One winner and their friend will receive a frank green pack (featuring 20oz/595ml Ceramic Resuable Bottle, 10oz/295ml Ceramic Reusable Cup, Reusable Party Cups (4 pack), Reusable Carry Bag valued at $179.80 each and a Le Sustain pack (2x sunglasses) valued up to $179.90 each - dependent on the sunglasses the winner picks from the Le Sustain collection.
12. The total prize pool is valued at up to $719.40 AUD (RRP inc. GST.)
13. The winner/s of this promotion will be notified via Instagram direct message to their nominated IG account within five business days of the draw. In this message the winner/s will be sent instructions regarding how to redeem their prize.
14. Once the prize winners are deemed by the Promoter to have complied with these terms and conditions of entry, the Promoter will deliver the relevant prize within 28 days of the winner/s entry being verified and accepted.
15. The prize/s must be claimed by responding to the Instagram direct message from @frankgreen_official within five business days after being contacted.
16. The Promoter reserves the right to alter the rules of the competition at any time, subject to regulatory approval.

GENERAL

17. The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this competition and/or provide an alternative prize.
18. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
19. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant: a. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter's satisfaction; b. tampers with or benefits from any tampering with the entry process or the operation of the Promotion; c. submits an entry which in the Promoter's opinion is not in accordance with these Conditions of Entry; d. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or e. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter. This includes where entrants use multiple names or addresses to register multiple entries.
20. The Promoter and associated agencies and companies shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law.
21. Any disputes relating to the conduct of the promotion or the claiming of a prize are to be resolved by the Promoter in their absolute and sole discretion and subject to applicable law or direction of a relevant authority.
22. The Promoter’s decisions in relation to the Promotion are final and no correspondence will be entered into.

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