We’ll try and keep this short and sweet....

In these terms and conditions, “we” “us” and “our” refers to frank green Enterprises Pty Ltd ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205. Your access to and use of all information on this website including purchase of our product(s) is provided subject to the following terms and conditions and our privacy policy (together, the terms and conditions).

We reserve the right to amend the terms and conditions at any time and your use of the website will represent your agreement to be bound by these terms and conditions and any amendments which will take effect immediately.. We therefore recommend that each time you access our website you read these terms and conditions. If you do not agree to these terms and conditions please do not use our website or our products.

Promotional T&Cs

Free Shipping Over $100 (Ongoing)
Spend over $100 AUD and receive free standard shipping (valued at $7.95 AUD) at checkout. Offer can only be redeemed online at https://frankgreen.com.au/ and is only valid for Australian delivery addresses. This offer is not valid for international online orders, for wholesale orders, or with any other partners or stockists of frank green. This offer may be extended or changed at frank green's discretion.

Donation at Cart (Ongoing)
100% of every $1AUD donated at checkout at https://frankgreen.com.au/ will be passed on to Parley LLC. Limit one dollar donation per transaction. No exchanges or refunds are available on donations. This offer can be redeemed online at https://frankgreen.com.au/ only. This website is enabled to securely take donations. This offer is not valid for international online orders, for wholesale orders, or with any other partners or stockists of frank green. This offer may end or change at frank green's discretion.

Parley Dollar Matching
Every $1AUD donated at checkout at https://frankgreen.com.au/ between 12.01am AEDT until 11.59pm AEDT Sunday 3 December 2023 will be matched by Frank Green Enterprises Pty Ltd. 100% of donations made by customers and by Frank Green Enterprises Pty Ltd will be passed on in full to Parley LLC. No exchanges or refunds are available on donations. Limit one dollar donation per transaction. This offer can be redeemed online at https://frankgreen.com.au/ only. This website is enabled to securely take donations. This offer is not valid for international online orders, for wholesale orders, or with any other partners or stockists of frank green. This offer may be extended or changed at frank green's discretion.

 

FOUR DAYS OF FRANK FRIENDS GIVEAWAYS
DAY 1: ULTRA VIOLETTE
Spend $150 or more and receive a free Ultra Violette Fave Fluid Skinscreen, valued at $52.00 AUD. Automatically applied to cart. frank friends only. Offer can only be redeemed online at https://frankgreen.com.au/. Available for all orders $150+ between 9.30am AEDT Monday 19 February 2024 until 11.59pm AWST Monday 19 February 2024. One gift per eligible order. This offer is not valid with any other frank green websites, or any other partners or stockists of frank green. This offer may be extended or changed at frank green's discretion.

DAY 2: NIKON 
By participating in the Promotion, each participant fully and unconditionally agrees and acknowledges that these terms and conditions are binding. The promoter is frank green enterprises pty ltd, trading as frank green, ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205 (Promoter).

The Promotion commences at 12.00am (AEDT) 20 February 2024 and closes at 11.59pm (AWST) 20 February 2024 (Promotion Period). Entry is open to Australian residents only.

HOW TO ENTER
To enter this Promotion you must:
1. Complete the mandatory data fields within the frank friends profile form (available via the personalised link in the competition email). 
2. Click the Update Preferences button to submit.

Competition open from 12.01am AEDT Tuesday 20 February 2024 until 11.59pm  AWST Tuesday 20 February 2024. Multiple entries are not permitted.

Entrants can only enter directly from a personal email address signed up for frank friends communications. Entering under a false account/s may invalidate all entries.

Employees of the Promoter, immediate family members of any employee, and any associated company or agency of the Promoter are not eligible to enter.

Entries not completed in accordance with these terms and conditions are void. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way.

DRAW AND PRIZES
The prize draw will take place at Level 1, 3-7 Raglan Street, South Melbourne VIC 3205 at 11AM (AEDT) 27 February 2024.

The major prize winner will win 1 x  Nikon Z fc Mirrorless Camera valued at $1,799  (RRP inc. GST) in a colour of the winner's choice.

The total major prize pool is valued at $1,799  (RRP inc. GST).

The winners of this promotion will be notified via email within five business days of the draw. In this message the winner will be sent instructions regarding how to redeem their prize.

Once the prize winner is deemed by the Promoter to have complied with these terms and conditions of entry, the Promoter will deliver the relevant prize within 28 days of the winner/s entry being verified and accepted.

The prize/s must be accepted by 11AM AEDT 5 March 2024.

The Promoter reserves the right to alter the rules of the competition at any time, subject to regulatory approval.

GENERAL
The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this competition and/or provide an alternative prize.

The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.

The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant:
a. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter's satisfaction;
b. tampers with or benefits from any tampering with the entry process or the operation of the Promotion;
c. submits an entry which in the Promoter's opinion is not in accordance with these Conditions of Entry;
d. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person;
or e. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter.

The Promoter and associated agencies and companies shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law.

Any disputes relating to the conduct of the promotion or the claiming of a prize are to be resolved by the Promoter in their absolute and sole discretion and subject to applicable law or direction of a relevant authority.

The Promoter’s decisions in relation to the Promotion are final and no correspondence will be entered into.

Update your frank friends profile during the competition period for the chance to win. Submitting updated profile settings equals one entry into the prize draw. One entry into the prize draw per customer. 

DAY 3: PARLEY FOR THE OCEANS
20% of all* Reusable Bottle sales made by frank friends on Wednesday 21 February 2024 (AEDT) will be donated to Parley for the Oceans (Parley LLC). 

Included products:
- Ceramic Reusable Bottle (20oz)
- Ceramic Reusable Bottle (34oz)
- Ceramic Reusable Bottle (68oz)
- Ceramic Reusable Bottle with Grip Lid
- Original Reusable Bottle
- franksters (16oz)
- franksters (20oz)

*Excluded products: 
- Disney
- Bundles
- Gift Sets

This offer can be redeemed online at https://frankgreen.com.au/ only. This offer is not valid with any other regions, or any other partners or stockists of frank green. The donation will be made to Parley LLC within 30 days of the promotion. This offer may be extended or changed at frank green's discretion. 

 

DAY 4: YOUR REFORMER
PROMOTION DETAILS
1. By participating in the Promotion, each participant fully and unconditionally agrees and acknowledges that these terms and conditions are binding.
2. The promoter is frank green enterprises pty ltd, trading as frank green, ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205 (Promoter).
3. The Promotion commences at 9.30am AEDT Thursday 22 February 2024 and closes at 12.00pm AWST Friday 23 February 2024 (Promotion Period).
4. Entry is open to Australian residents only.

HOW TO ENTER
5. To enter this Promotion you must complete the entry form hosted at https://frankgreen.com.au/pages/frank-green-your-reformer.
6. By entering the competition, the entrant is subscribing to email marketing from frank green and Your Reformer, but can unsubscribe at any time.
7. Multiple entries are not permitted. One entry per participant.
8. Entrants can only enter from their own email address. Entering under a false account/s may invalidate all entries.
9. Employees of the Promoter, immediate family members of any employee, and any associated company or agency of the Promoter are not eligible to enter.
10. Entries not completed in accordance with these terms and conditions are void. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way.

JUDGING AND PRIZES
11. This Promotion is a game of skill, and chance plays no part in determining the winner. All entries will be judged individually on their merits based on the Judging Criteria.
12. Judging will take place at Level 1, 3-7 Raglan Street, South Melbourne VIC 3205 at 11.00am AEDT Tuesday 27 February 2024. Entries will be judged by a panel of judges appointed by the Promoter.
13. The Entrant who submits the best Entry (as determined by the judges) will win the Prize(s) (Winner). The judges’ decision is final, and the Promoter will not enter into correspondence regarding the result.
14. The total prize pool is valued at up to $6,930.95 AUD (RRP inc. GST.)
14.1: Major Prize Details (One Winner):
         - 1 x Your Reformer Studio Bed in Blush (valued at $4,195)
         - 6 months free access to OnDemand App (valued at $119.95)
         - Essentials Pack (valued at $399)
                  - 1 x Jump Board
                  - 1 x Pilates Box
                  - 1 x Pilates Ring
                  - 1 x Pilates Ball
                  - 1 x Pair of Hand Weights
         - Pilates Pack (valued at $199):
                  - 1 x Floor Mat
                  - 1 x Reformer Mat
                  - 1 x Pair of Ankle/Wrist Weights
                  - 1 x Booty Band Set
         - Valet or depot delivery of prize to eligible areas in Australia (valued at $99). Valet delivery only available in select suburbs. Please check eligible Austraian suburbs for Valet delivery via Your Reformer's website https://yourreformer.com.au/pages/faq
         - $250 frank green e-Gift Card
14.2: Runners Up Prizes (10 Winners)
         - 1 x Booty Band Set (valued at $29.00)
         - 1 x Pair of Ankle/Wrist Weights (valued at $59)
         - 1 x Pair Grip Socks (valued at $18.95)
         - 1 x frank green 34oz/1L Ceramic Reusable Bottle (valued at $59.95)
15. The winners of this promotion will be notified via email within one business day of the draw. In this message the winner/s will be sent instructions regarding how to redeem their prize.
16. Gift voucher prizes will be provided to winner/s via e-gift card codes which are to be redeemed at the checkout at https://frankgreen.com.au/ only. Gift voucher prizes are non-transferable, non-refundable, and cannot be sold or exchanged for cash. Not redeemable with frank green stockists.
17. Once the prize winners are deemed by the Promoter to have complied with these terms and conditions of entry, the Promoter will deliver the relevant prize within 28 days of the winner/s entry being verified and accepted.
18. The prize/s must be claimed by 11.00am AEDT Tuesday 5 March 2024.
19. The Promoter reserves the right to alter the rules of the competition at any time, subject to regulatory approval.

GENERAL
20. The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this competition and/or provide an alternative prize.
21. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.
22. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant: a. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter's satisfaction; b. tampers with or benefits from any tampering with the entry process or the operation of the Promotion; c. submits an entry which in the Promoter's opinion is not in accordance with these Conditions of Entry; d. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or e. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter. This includes where entrants use multiple names or addresses to register multiple entries.
23. The Promoter and associated agencies and companies shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law. Please refer to Your Reformer's Limitation of Liability policy HERE.
24. Any disputes relating to the conduct of the promotion or the claiming of a prize are to be resolved by the Promoter in their absolute and sole discretion and subject to applicable law or direction of a relevant authority.
25. The Promoter’s decisions in relation to the Promotion are final and no correspondence will be entered into.

 

frank green x Industry Beans Giveaway
PROMOTION DETAILS
By participating in the Promotion, each participant fully and unconditionally agrees and acknowledges that these terms and conditions are binding.

The promoter is frank green enterprises pty ltd, trading as frank green, ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205 (Promoter).

The Promotion commences at 6pm (AEDT) 16 February 2024 and closes at 11.59pm (AEDT) 18 February 2024 (Promotion Period).

Entry is open to Australian residents only.

HOW TO ENTER
To enter this Promotion you must:
1. Follow @frankgreen_official and @industrybeans on Instagram
2. Tag a friend in the post.

Multiple entries are permitted.

Entrants can only enter from their own Instagram account. Entering under a false account/s may invalidate all entries.

Employees of the Promoter, immediate family members of any employee, and any associated company or agency of the Promoter are not eligible to enter.

Entries not completed in accordance with these terms and conditions are void. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way.

DRAW AND PRIZES
The prize draw will take place at Level 1, 3-7 Raglan Street, South Melbourne VIC 3205 at 10AM (AEDT) 20 February 2024.

The major prize winner will win:
1x $200 frank green e-Gift Card
1x $200 Industry Beans Gift Card
1x frank green Iced Coffee Cup with Straw
2x bottles of Industry Beans Cold Brew Coffee Concentrate

The total major prize pool is valued at up to $497.50 AUD (RRP inc. GST.)

Plus! Two runners-up will win:
1x frank green Iced Coffee Cup with Straw
2x bottles of Industry Beans Cold Brew Coffee Concentrate

The total runners-up prize pool is valued at up to $97.50 AUD (RRP inc. GST.)

The winner/s of this promotion will be notified via Instagram DM to their nominated IG account within five business days of the draw. In this message the winner/s will be sent instructions regarding how to redeem their prize.

Once the prize winners are deemed by the Promoter to have complied with these terms and conditions of entry, the Promoter will deliver the relevant prize within 28 days of the winner/s entry being verified and accepted.

The prize/s must be accepted by 10AM AEDT 27 February 2024.

The Promoter reserves the right to alter the rules of the competition at any time, subject to regulatory approval.

GENERAL
The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this competition and/or provide an alternative prize.

The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The
Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.

The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant:
a. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter's satisfaction;
b. tampers with or benefits from any tampering with the entry process or the operation of the Promotion;
c. submits an entry which in the Promoter's opinion is not in accordance with these Conditions of Entry;
d. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person;
or e. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter.

The Promoter and associated agencies and companies shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law.

Any disputes relating to the conduct of the promotion or the claiming of a prize are to be resolved by the Promoter in their absolute and sole discretion and subject to applicable law or direction of a relevant authority.

The Promoter’s decisions in relation to the Promotion are final and no correspondence will be entered into.

frank green x Gro-To Giveaway
PROMOTION DETAILS
By participating in the Promotion, each participant fully and unconditionally agrees and acknowledges that these terms and conditions are binding.

The promoter is frank green enterprises pty ltd, trading as frank green, ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205 (Promoter).

The Promotion commences at 8AM (AEDT) 19 January 2024 and closes at 11.59pm (AEDT) 21 January 2024 (Promotion Period).

Entry is open to Australian, New Zealand, US and UK residents only.

HOW TO ENTER
To enter this Promotion you must:
1. Follow @frankgreen_official and @grotoskincare on Instagram
2. Tag a friend in the post.

Multiple entries are permitted.

Entrants can only enter from their own Instagram account. Entering under a false account/s may invalidate all entries.

Employees of the Promoter, immediate family members of any employee, and any associated company or agency of the Promoter are not eligible to enter.

Entries not completed in accordance with these terms and conditions are void. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way.

DRAW AND PRIZES
The prize draw will take place at Level 1, 3-7 Raglan Street, South Melbourne VIC 3205 at 10AM (AEDT) 22 January 2024.

The first 3 complete, eligible entries drawn will each win the prize as described as:
1x franksters™ 20oz/595ml Ceramic Reusable Bottle (with monogramming)
1x franksters™ 16oz/475ml Ceramic Reusable Bottle (with monogramming)
1x Gro-To Skincare Big Kids Set (featuring Two-in-Fun Conditioning Shampoo, Super Softy Body Lotion, Bad Dream Buster Calming Room Spray, and a classic ‘80s lunchbox).

The total prize pool is valued at up to $196.90 AUD (RRP inc. GST.)

The winner/s of this promotion will be notified via Instagram DM to their nominated IG account within five business days of the draw. In this message the winner/s will be sent instructions regarding how to redeem their prize.

Once the prize winners are deemed by the Promoter to have complied with these terms and conditions of entry, the Promoter will deliver the relevant prize within 28 days of the winner/s entry being verified and accepted.

The prize/s must be accepted by 10AM AEDT 29 January 2024.

The Promoter reserves the right to alter the rules of the competition at any time, subject to regulatory approval.

GENERAL
The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this competition and/or provide an alternative prize.

The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The
Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.

The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant:
a. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter's satisfaction;
b. tampers with or benefits from any tampering with the entry process or the operation of the Promotion;
c. submits an entry which in the Promoter's opinion is not in accordance with these Conditions of Entry;
d. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person;
or e. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter.

The Promoter and associated agencies and companies shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law.

Any disputes relating to the conduct of the promotion or the claiming of a prize are to be resolved by the Promoter in their absolute and sole discretion and subject to applicable law or direction of a relevant authority.

The Promoter’s decisions in relation to the Promotion are final and no correspondence will be entered into.

Rain Room x frank green Giveaway 
PROMOTION DETAILS
1. By participating in the Promotion, each participant fully and unconditionally agrees and acknowledges that these terms and conditions are binding. 
2. The promoter is frank green enterprises pty ltd, trading as frank green, ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205 (Promoter). 
3. The Promotion commences at 8AM (AEDT) 8 December 2023 and closes at 11.59pm (AEDT) 10 December 2023 (Promotion Period).
4. The Go Private Rain Room experience is for Season 3 (2023/2024) with all available sessions listed on www.rainroom.com.au/book.
5. Entry is open to Australian residents only.  
HOW TO ENTER
6. To enter this Promotion you must:
* Follow @frankgreen_official and @rainroomaus on Instagram
* Tag a friend in the post. 
7. Multiple entries are permitted. 
8. Entrants can only enter from their own Instagram account. Entering under a false account/s may invalidate all entries. 
9. Employees of the Promoter, immediate family members of any employee, and any associated company or agency of the Promoter are not eligible to enter. 
10. Entries not completed in accordance with these terms and conditions are void. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way. 
DRAW AND PRIZES 
11. The prize draw will take place at Level 1, 3-7 Raglan Street, South Melbourne VIC 3205 at 10AM (AEDT) 11 December 2023.
12. The first 5 complete, eligible entries drawn will each win the prize as described as: 
* 1x Go Private Experience at Rain Room (Jackalope Pavilion, St Kilda VIC) for the winner and 11 friends during Season 3 (2023/2024).
1x Rain Room x frank green 20oz/595ml Ceramic Reusable Bottle in Midnight or Cloud.
13. The total prize pool is valued at up to $349.95 AUD (RRP inc. GST.) 
14. The winner/s of this promotion will be notified via Instagram DM to their nominated IG account within five business days of the draw. In this message the winner/s will be sent instructions regarding how to redeem their prize. 
15. Once the prize winners are deemed by the Promoter to have complied with these terms and conditions of entry, the Promoter will deliver the relevant prize within 28 days of the winner/s entry being verified and accepted, acknowledging that Rain Room Season 3 (2023/2024) is running for a limited time with all available sessions listed on www.rainroom.com.au.
16. The prize/s must be accepted by 10AM AEDT 18 December 2023.
17. The Promoter reserves the right to alter the rules of the competition at any time, subject to regulatory approval. 
GENERAL 
18. The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this competition and/or provide an alternative prize.
19. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred. 
20. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant: a. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter's satisfaction; b. tampers with or benefits from any tampering with the entry process or the operation of the Promotion; c. submits an entry which in the Promoter's opinion is not in accordance with these Conditions of Entry; d. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or e. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter. This includes where entrants use multiple names or addresses to register multiple entries. 
21. The Promoter and associated agencies and companies shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law. 
22. Any disputes relating to the conduct of the promotion or the claiming of a prize are to be resolved by the Promoter in their absolute and sole discretion and subject to applicable law or direction of a relevant authority. 
23. The Promoter’s decisions in relation to the Promotion are final and no correspondence will be entered into. 

frank green Competition: Win Your Wishlist

1. By participating in the Promotion, each participant fully and unconditionally agrees and acknowledges that these terms and conditions are binding.
2. The promoter is frank green enterprises pty ltd, trading as frank green, ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205 (Promoter).
3. The Promotion commences at 5PM AEDT Monday 4 December 2023 and closes at 11.59PM Monday 18 December 2023 AEDT (Promotion Period).
4. Entry is open to residents of Australia, New Zealand, United Kingdom, Europe and United States only. 

HOW TO ENTER 

5. To enter this Promotion you must:

a) Create a 10second+ video telling us what’s on your frank green wish list.
b) Share it on TikTok using #frankgreen and tag us! TikTok profiles must be public for your entry to be counted.
c) Follow @frankgreen_official on TikTok.

6. Multiple entries are permitted.
7. Entrants can only enter from their own TikTok account. Entering under a false account/s may invalidate all entries. 
8. The entry cannot including any smoking paraphernalia, nudity, excessive alcohol consumption, swearing, or offensive or culturally insensitive material.
9. Employees of the Promoter, immediate family members of any employee, and any associated company or agency of the Promoter are not eligible to enter.
10. Entries not completed in accordance with these terms and conditions are void.

DRAW AND PRIZES

11. The prize draw will take place at Level 1, 3-7 Raglan Street, South Melbourne VIC 3205 at 3PM AEDT on Wednesday 20 December.
12. This Competition is a game of chance. Skill plays no part.
13. The winner will receive: a $500AUD (or equivalent based on your region’s conversion rate at the time of prize draw) frank green e-Gift Card, to be used online at frankgreen.com.au / nz.frankgreen.com / uk.frankgreen.com / us.frankgreen.com or eu.frankgreen.com. 
14. The total prize pool is valued at $500 AUD (RRP inc. GST.)
15. The winner/s of this promotion will be notified via TikTok DM to their nominated TikTok account within five business days of the draw. In this message the winner/s will be sent instructions regarding how to redeem their prize.
16. Gift voucher prizes will be provided to winner/s via voucher codes which are to be redeemed at the checkout at https://frankgreen.com.au/ (or frank green e-Gift Card, to be used online at frankgreen.com.au / nz.frankgreen.com / uk.frankgreen.com / us.frankgreen.com or eu.frankgreen.com. Gift voucher prizes are non-transferable, non-refundable, and cannot be sold or exchanged for cash. Not redeemable with frank green stockists.
17. Once the prize winners are deemed by the Promoter to have complied with these terms and conditions of entry, the Promoter will deliver the relevant prize within 28 days of the winner/s entry being verified and accepted.
18. The prize/s must be claimed by 3PM Wednesday 27 December 2023.
19. The Promoter reserves the right to alter the rules of the competition at any time, subject to regulatory approval.
20. The Judges’ decision will be final and binding and no correspondence with entrants or any other person will be entered into. 

GENERAL 

21. The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this competition and/or provide an alternative prize.
22. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred. 23. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant: a. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter's satisfaction; b. tampers with or benefits from any tampering with the entry process or the operation of the Promotion; c. submits an entry which in the Promoter's opinion is not in accordance with these Conditions of Entry; d. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or e. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter. This includes where entrants use multiple names or addresses to register multiple entries.
24. The Promoter and associated agencies and companies shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law.
25. Any disputes relating to the conduct of the promotion or the claiming of a prize are to be resolved by the Promoter in their absolute and sole discretion and subject to applicable law or direction of a relevant authority.
26. Entrants agree that they are fully responsible for any materials they submit via the promotion including but not limited to comments, recordings and images (“Content”). The Promoter shall not be liable in any way for such Content to the full extent permitted by law. The Promoter may remove or decline to publish any Content without notice for any reason whatsoever. Entrants warrant and agree that:

(a) they will not submit any Content that is unlawful or fraudulent, or that the Promoter may deem in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication;

(b) their Content shall not contain viruses or cause injury or harm to any person or entity;

(c) they will obtain prior consent from any person or from the owner(s) of any property that appears in their Content;

(d) the Content is the original work of the entrant that does not infringe the rights of any third party;

(e) they consent to any use of the Content which may otherwise infringe the Content creator’s/creators’ moral rights pursuant to the Copyright Act 1968 (Cth) and warrant that they have the full authority to grant these rights; and or communication systems.

frank green Wholesale: Best Retailer Window Display

PROMOTION DETAILS

This competition is open to current Australian frank green retail stockists only from 10.00am AEDT Friday 1 December 2023. Competition closes at 11.59pm AEDT Wednesday 20 December 2021. Short-listed entrants will be collated throughout the campaign and promoted via eDM. The winner will be judged and contacted directly by 5.00pm AEDT Thursday 21 December 2023. The winner will receive a frank green prize pack to the value of $1000 RRP.

CONDITIONS OF ENTRY

1. By participating in the Promotion, each participant fully and unconditionally agrees and acknowledges that these terms and conditions are binding.
2. The promoter is frank green enterprises pty ltd, trading as frank green, ACN 166 075 592 of registered address Level 1, 3-7 Raglan Street South Melbourne VIC 3205 (“Promoter”).
3. The Promotion commences at 12.00pm AEDT on Friday, 1 December 2023 and closes at 11.59pm AEDT on Wednesday, 20 December 2023 (“Promotion Period”).
4. Entry is open to current Australian frank green retail stockists only at the time of the Promotion.
5. Employees of the Promoter, immediate family members of any employee, and any associated company or agency of the Promoter are not eligible to enter.

HOW TO ENTER

1. To enter this Promotion, Participants must agree to the Conditions of Entry with frank green, and take the following steps during the Competition Period:

a) Create a retail window display featuring frank green products that are  available for sale by the retailer.
b) Send a high-resolution photo (JPEG or PNG) of the window display to sales@frankgreen.com.au within the Promotion Period.

2. Images of window displays taken before the Promotion Period are deemed valid entries as long as they are posted again during the Promotion Period and follow the steps in clause 6.
3. The entry cannot include any smoking paraphernalia, nudity, excessive alcohol consumption, swearing, or offensive or culturally insensitive material. It is also urged that no single-use items are used in entries, to align with frank green’s sustainability values (e.g. balloons, plastic decorations, non recyclable materials).
4. Multiple entries are permitted.
5. Entrants can only enter from their own personal or business email address. Entering under a false account/s or on behalf of an account that is not theirs may invalidate all entries.
6. Entrants may be required to provide proof of identity to verify their entry (Proof of Identity). Identification considered suitable for verification is at the Promoter’s discretion. If an entrant/winner fails to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim will be deemed invalid at the Promoter’s discretion.
7. Entries not completed in accordance with these terms and conditions are void. Entries will be deemed void if stolen, forged, mutilated or tampered with in any way.

DRAW AND PRIZES

1. The judges will select the 1 x Promotion winner at Level 1, 3-7 Raglan Street, South Melbourne VIC 3205 by 5.00pm AEDT on Thursday, 21 December 2023.
2. The judges may select additional reserve entries which they determine to be the next best, and record them in order, in case of an invalid entry or ineligible entrant.
3. The best valid entry as determined by the judges that meets the competition criteria will receive $1000 AUD RRP worth of frank green product. The contents of the prize pack will be selected by the Promoter. It is at the Promoter’s discretion whether the preferences of the winner will be taken into account.
4. The total prize pool is valued at $1000 AUD (RRP inc. GST.) Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash.
5. If any prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal value.
6. The Judges’ decision will be final and binding and no correspondence with entrants or any other person will be entered into.
7. The winner of this promotion will be notified via email or phone within five business days of the draw. In this message the winner will be sent instructions regarding how to redeem their prize.
8. The prize winners must claim their prize by responding to the email or phone call and provide contact details requested by 11.59PM AEDT Wednesday 3 January 2024 (“Prize Claim Date”).
9. Once the prize winners are deemed by the Promoter to have complied with these terms and conditions of entry, the Promoter will deliver the relevant prize within 28 days of the winner/s entry being verified and accepted.
10. If the Promoter cannot contact a prize winner, or if a prize winner does not accept or claim their prize by the Prize Claim Date, that prize winner’s entry will be deemed invalid, and the next best entry, as determined by the judge(s) shall be awarded the prize and notified accordingly.
11. The Promoter reserves the right to alter the rules of the competition at any time, subject to regulatory approval.

GENERAL

1. The Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend this competition and/or provide an alternative prize.
2. Entrants agree that they are fully responsible for any materials they submit via the promotion including but not limited to comments, recordings and images (“Content”). The Promoter shall not be liable in any way for such Content to the full extent permitted by law. The Promoter may remove or decline to publish any Content without notice for any reason whatsoever. Entrants warrant and agree that:

(a) they will not submit any Content that is unlawful or fraudulent, or that the Promoter may deem in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication;

(b) their Content shall not contain viruses or cause injury or harm to any person or entity;

(c) they will obtain prior consent from any person or from the owner(s) of any property that appears in their Content;

(d) the Content is the original work of the entrant that does not infringe the rights of any third party;

(e) they consent to any use of the Content which may otherwise infringe the Content creator’s/creators’ moral rights pursuant to the Copyright Act 1968 (Cth) and warrant that they have the full authority to grant these rights; and or communication systems.

Without limiting any other terms herein, the entrant agrees to indemnify the Promoter for any breach of the above terms.

1. The Promoter accepts no responsibility for any problems or technical malfunction of any communication network or for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise. The Promoter has no control over telephone communications, networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise. The Promoter is not liable for any consequences of user error including (without limitation) any costs incurred.

2. The Promoter may, at its sole discretion, declare any or all entries made by an entrant invalid, and prohibit further participation by an entrant in this Promotion, if the entrant: a. fails to verify their personal details and/or eligibility to enter the Promotion to the Promoter's satisfaction; b. tampers with or benefits from any tampering with the entry process or the operation of the Promotion; c. submits an entry which in the Promoter's opinion is not in accordance with these Conditions of Entry; d. acts in a disruptive manner or with the intent to annoy, abuse, threaten or harass any other person; or e. engages in conduct in entering the Promotion which in the Promoter’s opinion is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion or Promoter. This includes where entrants use multiple names or addresses to register multiple entries.

3. The Promoter and associated agencies and companies shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with any prize/s except for any liability which cannot be excluded by law.

4. Any disputes relating to the conduct of the promotion or the claiming of a prize are to be resolved by the Promoter in their absolute and sole discretion and subject to applicable law or direction of a relevant authority.

5. If due to any reason whatsoever the Promoter becomes aware that a winner has not complied with any of the Promotion’s Terms and Conditions, that winner will have no entitlement to the prize, and will be required, at the direction of the Promoter, to return, refund or otherwise make restitution of the prize.

6. The Promoter’s decisions in relation to the Promotion are final and no correspondence will be entered into.

PERSONAL INFORMATION AND PRIVACY

1. The details contained in your entry are protected by security safeguards detailed in the Promoter’s Privacy Policy, which is available at https://frankgreen.com.au/pages/privacy.

2. As a condition of entering this promotion, each entrant licenses and grants the Promoter, its affiliates and sub-licensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display their entry (which shall include Content) for any purpose, including but not limited to future promotional, marketing or publicity purposes, in any media, without compensation, restriction on use, attribution or liability.

Product descriptions

We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct the error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product orders

Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
All prices are in Australian Dollars (AUD) and are inclusive of GST. Prices can be accessed on the product pages and we reserve the right to amend our prices at any time.

Unless specifically stated otherwise, shipping is an additional charge. Charges will be provided accordingly in the checkout page when you select your shipping service.

For international orders, shipping will be calculated based on the destination selected at time of purchase. International orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination. Any additional charges including customs clearance are your responsibility.
When you order from us, we require you to provide your name, address for delivery, email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending. We undertake to ship your ordered product(s) within 48 hours of your order being received on a normal business day. Title in the goods passes to you when you have signed for the delivery.

Once your order has been shipped we will provide you a link our third party logistics provider to track your parcel. All risk of loss or damage to the goods passes to you when we dispatch the goods.

Payments

We process all online payments through PayPal or Stripe. This is transmitted via a GeoTrust Secure Sockets Layer version 3.0 (SSL) certificate which encrypts your credit card data for processing by either third party payment gateway.

All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to frank green, we will not be liable for any delay or non-delivery.

If we are unable to process your credit card, please check to ensure you entered the details correctly and that the billing name and address match your credit card statement. Please refer to your credit card provider if the problem persists.

Gift Cards

Your frank green gift card can be redeemed (includes product and shipping) to the value of the gift card only via the frank green website (frankgreen.com). Gift cards purchased online are not redeemable with any stockists of frank green or as payment for frank green wholesale orders. 

You do not have to use the total amount of your gift card in one transaction and can use the balance of the gift card over multiple transactions, within the validity period (within 36 months from date or purchase). To access your available balance, simply log in to your frank green account.

To redeem your gift card, simply select which products you would like to purchase and add to the cart. The gift card can be redeemed on the cart page when making your purchase. Your gift card amount will then be automatically deducted as payment on your order.

When redeeming your gift card, additional items or services may be added. The balance of the transaction must be paid using another payment accepted by the frank green website.

The gift card is valid for a period of 36 months from the purchase date.
The frank green gift card will be emailed to the purchaser who can forward it on to the recipient. The frank green products purchased with the gift card will arrive once the order has been processed with the gift card and payment has been taken.

Gift cards cannot be discounted, returned or exchanged for cash.
All returned items that were paid for with a gift card will be refunded as a store credit for you to use against a future purchase. This store credit will expire 12 months from issue.

To return an item that has been purchased with a gift card, just head to the FAQ page for further details. If you return an item paid by both gift card and another payment method (ie credit card), you will be refunded up to the amount of your initial credit card payment and the remaining amount will be refunded as store credit.

Order cancellation due to error

Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to an error or oversight, we reserve the right to cancel a transaction. We will refund the total amount debited to your nominated bank as soon as practical.

Product returns

We want you to love everything you order from frank green, but if something isn't quite right you have 14 days from receiving your parcel to initiate a return.

Product/s must be unopened, undamaged, and unused. Please note, monogrammed items, limited edition collections and Lucky Bags are final sale and are not eligible for return unless faulty or damaged on arrival.

Returns are issued as store credit, a refund to the original payment method or an instant refund to your bank account via Refundid. Shipping costs for change-of-mind returns are not covered, and you're responsible until the item is delivered and inspected. You will be able to purchase a label directly from us and the amount will be taken off your refund.

Site access

When you visit our website, we give you a temporary and limited licence to access and use our information for personal use.

Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, re-publish, distribute or display any of the information on this website without our prior express written permission of an Authorised Officer of Frank Green.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your meta tag or mirroring of our website.

 

Hyperlinks

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

You may only link to our website with our prior express written consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website's content including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

 

Intellectual property rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior express written consent.

Disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability, accuracy, adequacy or completeness, or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care to ensure but do not guarantee or warrant that our website is free of any virus, worm, Trojan horse and/or malware. We are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Statutory guarantees and warranties to consumers


Schedule 2 of the competition and consumer act 2010 (‘c&c act’) defines a consumer. under the c&c act we are a supplier of either goods or services or both to you. if you meet the definition of a consumer under the c&c act gives you certain rights including:
* a statutory guarantee that, amongst other things, any products ordered will be fit for its intended purpose and conform to any description provided on our website; and
* certain remedies if a product is defective;

Nothing in these terms and conditions are intended to affect these rights. for more information about these rights, we suggest you visit your local fair trading or accc websites.

If you are a consumer for the purposes of the ACL, frank green is required to make certain guarantees regarding the supply of the products (including guarantees as to acceptable quality, fitness for purpose, due care and skill) and frank green makes those guarantees to the extent it is required by law to do so.

To make a claim under the 12 month warranty, you must notify frank green in writing and provide a proof of purchase and sufficient photographic evidence of fault to enable us to identify the issue. We may request that you return the products to us for an in house assessment or request further information.Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses (including consequential loss) including legal fees arising from or in connection with your use of our website.

Indemnity

To the fullest extent permitted by law, you hereby agree to indemnify and hold harmless frank green and its officers, directors, employees, agents and representatives from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses, for any direct or indirect injury, damage, loss, cost or expense, arising in any way related to your breach of any of the Terms and Conditions or your use of our website or products.


Force Majeure

If a Force Majeure event causing delay, we may terminate this Agreement by giving at least 7 days Notice to you. ‘Force Majeure’ means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of Victoria, Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Victoria and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate privacy policy.

Limitation of liability 

frank green shall only be liable to you for losses up to 100% of the total value of goods purchased.

We are not responsible for failure to meet any of our obligations under these terms and conditions where such failure is due to events beyond our reasonable control.

To the maximum extent permitted by law, in no event shall frank green, nor any of its officers, directors, employees, agents and representatives be held liable for any special, incidental, direct, punitive, indirect, consequential or any other damages or injury of any kind arising out of or in any way connected with your use of this Website or the frank green’s products or services, under any theory of liability, even if frank green has been expressly advised of the possibility of such damages.

Severability

If any provision of these terms and conditions is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Changes to Terms

frank green is permitted to revise these terms and conditions at any time as it sees fit, and by using this website you are expected to review these terms and conditions on a regular basis, and agree to the current terms and conditions as posted here and updated from time to time.

Assignment

frank green is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms and conditions without any notice to you. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations hereunder. 

Governing law

These terms and conditions and our policies will be governed by and construed in accordance with Australian law and the relevant courts of Australia will have exclusive jurisdiction.

Payment facilities

Some frank green products have the optional capability of a prepaid facility issued by Heritage Bank, a trading name of Heritage and People’s Choice Ltd ABN 11 087 651 125, AFSL and Australian Credit Licence 244310 (Issuer) and distributed by EML Payment Solutions Limited AB 30 131 436 532 AFSL 404131 (EML). Under its AFSL, EML is authorised to provide financial services including arranging for the issue of non-cash payment facilities using this product. When providing financial services in relation to frank green products, EML acts on its own behalf.

Any advice contained in these terms and conditions is provided by Pay & Reward Pty Ltd ABN 43 619 304  979 as authorised representative of EML.

These terms and conditions have been prepared without taking into account your objectives, financial situation or needs and so you should, before acting on the basis of any advice contained in these terms and conditions, consider the appropriateness of the advice having regard to your circumstances. You should obtain and consider the Product Disclosure Statement for frank green pay available at frankgreen.com/au/pay before making a decision in relation to the facility.

The frank green Pay capability for any product is not valid until activated. Frank green Pay can only be used at contactless-enabled merchants/terminals. While generally accepted, use of frank green Pay may be declined by some merchants and may not operate in some countries.

Target Market Determinations for applicable products issued by Heritage Bank can be located at www.heritage.com.au/TMD

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