We'll try and keep this short and sweet.

  • Product Disclosure Statement: Available here
  • Financial Services Guide: Available here

  • Service and App terms and conditions: Available here

  • Transaction Dispute Form, provided by our payments partner EML: Available here

Privacy Policies

Privacy Policy - Heritage Bank is available here

Privacy Policy - EML is available here

Privacy Policy - frank green is available here

Privacy Policy - Pay and Reward P/L is available here

'frank green Pay' is issued by Heritage Bank, a trading name of Heritage and People’s Choice Ltd ABN 11 087 651 125, AFSL and Australian Credit Licence 244310 (Issuer), and distributed by EML Payment Solutions Limited ABN 30 131 436 532, AFSL 404 131 (EML). Under it's AFSL, EML is authorised to provide financial services including arranging for the issue of non-cash payment facilities such as frank green Pay using the frank green product. When providing financial services in relation to frank green Pay using the frank green product, EML acts on it's own behalf. 

Any advice contained in this document is provided by Pay & Reward Pty Ltd ABN 43 619 304 979 as authorised representative of EML. This information has been prepared without taking into account your objectives, financial situation or needs and so you should, before acting on the advice, consider the appropriateness of the advice having regard to your circumstances. You should obtain and consider the Product Disclosure Statement for the frank green Pay account available here before making a decision in relation to the facility.

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